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Legal

Refund Policy

Last updated August 2026

1. Our promise

At Pecola, we take pride in creating high quality, handcrafted products. We carefully inspect every order before it is shipped to ensure it meets our standards.

2. No refunds or exchanges

All sales are final. Pecola does not offer refunds or exchanges on any purchases. Please review your order carefully before placing your order, including product details, quantities, sizes and shipping information.

3. Damaged, defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact us within 3 days of delivery.

To help us resolve the issue as quickly as possible, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Clear photos of the shipping packaging

After reviewing your claim, if we determine the item is damaged, defective or incorrect due to our error, we will provide an appropriate resolution. Your satisfaction is our priority, and we will take every step to resolve this matter. We do not issue refunds or exchanges.

4. Contact us

If you have questions about your order or this policy, please contact our customer support team. We are happy to assist you with any concerns regarding damaged, defective or incorrect items.