Shipping Policy

1. Order processing

Standard orders: processed within 5 business days.

Bulk orders (20 or more items): typically processed within 15 business days.

Please note that processing times do not include shipping time.

2. Shipping options and delivery times

Once your order has been processed:

Standard shipping: estimated delivery within 5 to 7 business days.

Bulk orders: estimated delivery within 7 to 10 business days after processing is complete.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays or other circumstances beyond our control.

3. Incorrect shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout. Pecola is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect or undeliverable address, additional shipping charges will apply to resend the package.

4. Damaged packages

If your order arrives damaged, please contact us within 3 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A brief description of the damage
• Clear photos of the damaged product
• Clear photos of the shipping packaging

We will review your claim promptly and work with you to provide an appropriate resolution.

5. Contact us

If you have any questions about shipping or delivery, our team is happy to help.